Your Engineering Team Behind the Scenes
Deliver senior infrastructure engineering, cloud operations, and security operations under your own brand name. We act as your quiet, dedicated backend engineering desk.
How White-Label Operations Work
We integrate seamlessly with your ticketing, email, and security stack to deliver transparent support.
Brand-Aligned Communication
Our team responds to client escalation emails or tickets using your corporate domain email accounts (e.g., support@yourmsp.com), preserving your brand equity.
PSA / Ticketing Integration
We integrate with your ticket queues (e.g. Autotask, ConnectWise, Jira) or shared escalation lines. We pick up tickets, write notes, and close tasks.
Non-Solicitation Protections
We sign strict legal NDAs containing non-disclosure and non-solicitation parameters. Your client base remains 100% yours. We function solely as operational support.
SLA & Incident Response
Receive predictable response windows for L2/L3 escalations. We troubleshoot network outages, server failures, and backup flags within agreed SLA timelines.
Escalation and Projects Capability
L2/L3 Systems Escalations
Provide answers to client directory sync concerns, local group policies locks, and network routing configurations. We solve:
- Active Directory trust issues & consolidation
- Hypervisor clustering errors & datastore latency
- Veeam backup restore failures & immutable repository sync
- Fortinet UTM configuration & network firewall updates
Project Engineering Support
Deliver complex environment upgrades or cloud transitions without increasing payroll. We support project plans, setup scripts, and transition workflows for:
- AWS Cloud VPC isolation and IAM controls
- Microsoft Azure Hybrid Active Directory synchronization
- CI/CD Git deployment pipelines configuration
- Docker container deployments & server configurations
Win Larger Projects. Support Complex Environments.
Leverage GavBit's L2/L3 systems and cloud engineers behind your brand. Let's discuss a white-label partnership model.